Refunds & Returns

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Lost Minds Coffee Co Ltd, 7 Ashley Meadows, Romsey, Hampshire, SO51 7LT. Returns must be made within 14 days of delivery. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. Postage will be refunded for goods to be found faulty.

Consumable goods

Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team and Head of Coffee, as applicable. Please contact our Customer Service team (Monday to Friday 09:00 -17:00) on 01794 378338 or by email [email protected] in this instance. They will then work with you to resolve the issue.

Cancellation

Recurring subscriptions

Please note that our recurring subscriptions (i.e. those that have automatic repeat payment) can be cancelled at any time by contacting our Customer Service team (Monday to Friday 09:00-17:00) on 01794 378338 or [email protected] detailing ‘CANCEL SUBSCRIPTION’

If payment fails for a recurring subscription we will attempt to take the payment from the nominated card again two days later up to a total of three times. If this final attempt fails we will contact you by email to advise you of this. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.

Need help?

Contact us using the contact form on the Contact Us page for questions related to refunds and returns.