Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our shop, new products and other updates.
We currently use Google Analytics (traffic analysis, SEO optimization) Feel free to check out their own Privacy Policies to find out more.
We also use social buttons provided by services like Instagram and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.
COMPANY INFORMATION
Company Name: Lost Minds Coffee Co Ltd
Organisation Number: 15253910
Registered Address: 7 Ashley Meadows, Romsey, Hampshire, SO51 7LT
Email Address: [email protected]
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Lost Minds Coffee Co Ltd, 7 Ashley Meadows, Romsey, Hampshire, SO51 7LT, United Kingdom or through any of the means outlined on our contact us page.
SECTION 3 – DISCLOSURE
We may use your personal information for the following reasons:
- To process your order(s)
- To serve website content and advertisements to you
- To administer this website
- For statistical purposes to monitor this websites performance
- If you have consented, to notify you of products, special offers or news
- To notify you of a prize win, if you have entered and won a competition.
- If you create an account while shopping on this website you will be given an option to opt-in to receiving information by email. If you agree to opt-in then we may contact you to notify you of products, special offers or news
- You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or in writing and you confirm that you do not and will not consider any of the above as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- If you have actively consented, to share your details with selected third parties for promotional use.
You may unsubscribe from email newsletters at any time by clicking ‘unsubscribe’ on our email newsletters or by contacting our customer service team on 01794 378338 or by email to [email protected] (Monday to Friday 09:00 – 17:00)
Please be aware that we are entitled to disclose your personal information to the police or any other regulatory or government authority investigating suspected illegal activities if we are asked to do so.
SECTION 4 – WooCommerce
Our shop is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payment
We use Stripe for online payments, their privacy policy can be found at: https://stripe.com/gb/privacy#1-personal-data-we-collect-and-how-we-use-and-share-it#12-end-customers
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
Links
When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and shopd with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Cookies are tiny text files stored on your computer when you visit certain web pages. On this site we use cookies to keep track of how you’re using our site, what you have in your basket, and to remember you when you return to our site.
Please be aware that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, in helping us to identify and resolve errors.
We also use basic Google Analytics cookies for tracking site performance and usage. The Google Analytics JavaScript libraries use HTTP cookies to remember what a user has done on previous pages/interactions with the website. Please note that Google Analytics does not store any personal information about users.
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org.
Please note that we are not responsible for the content of external websites.
Third Party Cookies
When you use this site you may notice some cookies that are not related to Lost Minds Coffee Co or WooCommerce. When you visit a page that contains embedded content, for example from Vimeo, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
SECTION 8 – CONSENT
By using this site, you warrant that you are legally capable of entering into binding contracts and that the personal information which you are required to provide is accurate, current and complete in all respects. You also warrant that you will notify us immediately of any changes to your personal information by updating your online account or contacting our Customer Service team via email or through one of the methods outlined above.
SECTION 9 – LAW AND JURISDICTION
This site is governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 11 – QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.
